Reconnect an account

Sign in again when a social account's connection expired or stopped working.

Social accounts stay connected for a while, then the network may ask you to sign in again. When that happens, posts cannot go out to that account until you reconnect it.

How to know

• The card in Connections says Needs reconnect.
• A post says "The sign-in expired. Open Connections and press Connect again." or "Instagram needs a fresh sign-in."
• A post says "The account did not give VDM permission to post."

Reconnect

1. Open Connections in the menu on the left, under "Business setup".
2. On the card, press Reconnect. If you do not see it, press Disconnect, then Connect.
3. Sign in on the network's own page. Allow everything it asks for.
4. Back in the app, the card says Connected with your account name.
5. Open any post that did not go out and press Approve & publish again.

Other connection problems

• "Facebook did not finish connecting. Press Connect and try once more." Press Connect again and finish every step on the Facebook or Instagram page.
• "Your Facebook account has no Page VDM can post to." Posts go to a Facebook Page, not a personal profile. You need to manage a Page, then connect again.
• Instagram refuses? The account may need to be a business or creator account. In the Instagram app, go to Settings, then Account type and tools.
• The card says Coming soon. That network is not open yet.
• "This social provider is not configured by the site administrator yet." That network is not open yet. Send us a request if you need it.

Good to know:

• Connecting never posts anything by itself.
• VDM checks each sign in for real when you open Connections.
• After you connect Facebook, check Posts go to this Page. For Google Business, check Posts go to this location.