Can't sign in

Get back into your account when you forgot your password, need a code or got locked out.

You sign in to VDM on its own sign in page at visibledigitalmedia.com/login. Type your email and password, then press Sign in.

Forgot your password

1. On the sign in page, press Forgot your password?
2. Type your email and press the button.
3. Open the email from VDM and use the link to set a new password. It needs at least 10 characters.
4. After you save it, you go straight into the app. If you use two step sign in, it still asks for your code.

It asks for a 6 digit code

If you turned on two step sign in, the sign in page asks for a code after your password.

• With an authenticator app, open the app on your phone and type the 6 numbers.
• With email codes, check your email for the code.
• Tick "Trust this device for 30 days" to skip the code on that device.

Lost your phone or cannot get the email

1. Type one of your backup codes instead of the 6 digit code. Each backup code works once.
2. No backup codes left? Send us a request.

"Too many tries"

Five wrong passwords from one place lock that place out for 15 minutes. Wait, or reset your password with Forgot your password?

You do not see Continue with Google

Continue with Google only shows when VDM has turned it on, and it only works when your VDM email is the same as your Google account. If you do not see it, sign in with your email and password.

Good to know:

• We email you when someone signs in from a new device, or when many wrong passwords are tried. If it was not you, reset your password, turn on two step sign in in Settings, and press Sign out everywhere else.
• Invited to a team and the link expired? Use Forgot your password?