A post did not go out

Find out why a post did not go out and send it again.

If a scheduled post cannot go out, the app tries again a few times over about 4 hours. If it still fails, the post shows Did not go out and you get one email with the reason for each channel.

Fix it

1. Open Content and tap the Did not go out tab.
2. Open the post and read the red lines in "Publishing results".
3. Fix the problem using the list below.
4. Press Approve & publish again. Channels that already worked are never sent twice. Only the failed ones try again.

Common messages and fixes

• "Choose a channel. Pick where this post should go, then approve it." Tap at least one name under Channels.
• "Instagram needs a photo or a video." Add a photo or video to the post.
• "Instagram could not use this photo. Try a JPG under 8 MB." Use Make an image, or upload a smaller JPG.
• "Your Facebook account has no Page VDM can post to." Posts go to a Facebook Page, not a personal profile. You must manage a Page, then connect again.
• "The sign-in expired" or "The account did not give VDM permission to post." See Reconnect an account.
• "The network asked us to slow down." Wait a while, then press Approve & publish again.
• "TikTok needs a photo or a video." Add one. A TikTok photo must be JPG or WEBP.
• "YouTube needs a video." Add a video, or turn YouTube off under Channels.
• "Publishing to this channel is coming soon." Turn that channel off under Channels.
• "Choose a plan to publish." Choose a plan in Plan & Billing.

Other things to check

• Approve & publish is missing? Press Save first. It only shows on saved posts.
• Did you edit the post after approving it? Any change makes it a draft again. Press Approve & publish again.