Visi Front Desk chat
Set up your own assistant to answer customers in the chat on your website, day and night.
Visi Front Desk is your own assistant. It answers customers in the chat on your website, day and night, in English and Spanish.
Turn it on
- Open Leads and press Front Desk.
- Visi asks one thing at a time. First, the assistant's name. She suggests three, or you type one.
- Tell her what customers should know that is not on your website.
- Choose where it answers. Your VDM website gets the chat by itself. For another website, press Read my website, then paste the one line it gives you on every page, at the very end of the page code.
- Press Turn it on.
Want every setting? Press Do it myself.
On a website made elsewhere
- Under the line, press Check my website. It shows the steps for the builder that made your site.
- When it says The chat is on your website, you are done.
- Someone else runs your site? Press Email these steps to my web person.
What it does
- It answers only from your Brand Kit, your website and what you told it. It never makes up prices.
- When a customer leaves a name, phone or email, they go to Leads with the chat saved, and you get an email.
- When a customer asks for a person, you get an email with the chat.
- With Follow up by itself on, a customer who left an email and did not book gets one short email the next day. On Front Desk by email, a customer who was answered and went quiet gets one short check in about 2 days later, in the same thread. Only one, ever.
Answer a chat yourself
- Open Conversations in the menu on the left and tap a chat.
- Press Take over, or just write and press Send. The assistant stays quiet in that chat.
- Press Hand back to and your assistant's name to let it answer again.
Good to know:
- In Front Desk settings, Set when a person from your team can join chats picks your team hours.
- With the Text messages add on, the same assistant answers texts to your own texting number. After buying it, press Get my texting number. It takes a few business days.