Change your password

Change your password in Settings, or set a new one if you forgot it.

You can change your password in Settings. If you forgot it, you can set a new one from the sign in page.

Change your password

1. Open Settings, the last item in the menu on the left.
2. Find the card Sign in security.
3. Press Change password.
4. Type your current password, then your new one. The new password needs at least 10 characters.
5. Save it.

We email you to say your password changed. If you did not change it, reset it right away with Forgot your password? Then ask Visi for help, or tap Create a ticket at the bottom of Visi to send a request to the VDM team.

Forgot your password

1. Go to the VDM sign in page.
2. Press Forgot your password?
3. Type your email and press the button.
4. Open the email we send you. It has a link to set a new password.
5. Type your new password, with at least 10 characters, and save it.

After you save it, you go straight into the app. If two step sign in is on, the app still asks for your code.

Good to know:

• Five wrong passwords from one place lock that place out for 15 minutes. The page says "Too many tries". Wait, or reset your password.
• We also email you when someone signs in from a new device, or when many wrong passwords are tried on your account.
• For extra safety, turn on two step sign in.