Privacy Policy Política de Privacidad

1Who We Are

Visible Digital Media (referred to as "we," "us," or "our") is a digital marketing agency serving small and medium businesses across the United States. Our website is visibledigitalmedia.com. We are committed to protecting your personal information and respecting your right to privacy. This privacy policy applies to all visitors, clients, and prospects who interact with our website, services, or marketing communications. Our privacy policy reflects our commitment to data protection and follows industry best practices.

2Information We Collect

Under this privacy policy, we collect only the information necessary to provide our services and respond to your inquiries. This includes information you give us directly and information collected automatically when you visit our website.

Information you provide directly:

• Your name, business name, email address, and phone number when you complete our contact form, request a consultation, or sign up for our newsletter
• Messages, project details, business goals, and any other information you share when communicating with us
• Billing information and tax identification numbers when you become a paying client (processed securely through third party payment processors, never stored on our servers)
• Account credentials or access tokens you grant us for managing your Google Business Profile, Google Ads, social media accounts, hosting accounts, or other platforms required to deliver our services

Information collected automatically:

• IP address, browser type and version, operating system, and device type
• Pages visited, time spent on each page, and navigation patterns
• Referring website, search keywords used to find us, and click sources
• Geographic location (country and city level only, never precise location)
• Cookies and similar tracking technologies (see Section 4 for full details)

3How We Use Your Information

This privacy policy permits us to use the information we collect for the following legitimate business purposes only:

• To respond to your inquiries, provide quotes, and schedule consultations
• To deliver the digital marketing services you have hired us for, including web design, SEO, social media management, video production, branding, content writing, Google account setup, CRM systems, analytics, and consulting
• To send you transactional emails about your projects, invoices, and account updates
• To send marketing emails about our services (only if you have opted in, and you can unsubscribe at any time)
• To improve our website performance, content quality, and user experience
• To prevent fraud, protect our website security, and enforce our Terms of Service
• To comply with legal obligations, court orders, or government requests

We do not use your information for purposes you have not consented to, and we will never sell, rent, or trade your personal data to third parties for their marketing purposes.

4Cookies and Tracking

As outlined in this privacy policy, our website uses cookies and similar technologies to enhance your browsing experience and gather anonymous analytics. Cookies are small text files stored on your device that help us remember your preferences and understand how visitors use our site.

Types of cookies we use:

• Essential cookies: Required for basic website functionality, language selection (English or Spanish), and form submissions. These cannot be disabled.
• Analytics cookies: We use Google Analytics 4 to understand traffic patterns, popular content, and how visitors navigate our site. All data is anonymized and aggregated.
• Marketing cookies: Used by Google Ads, Meta Pixel, and similar platforms to measure advertising effectiveness. These are only set if you have consented to marketing cookies.
• Functional cookies: Remember your preferences such as language choice and previously dismissed notifications.

You can manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. Disabling certain cookies may affect website functionality.

5Third Party Services

To deliver our services efficiently, we work with carefully selected third party providers. Each has its own privacy policy and data handling practices. We share only the minimum information necessary.

• Google Analytics and Google Search Console: Website traffic analysis and search performance
• Google Ads and Google Tag Manager: Advertising and conversion tracking
• Google Workspace and Gmail: Business email and document management
• Meta Business Suite (Facebook and Instagram): Social media management and advertising
• WordPress and Hosting Providers: Website hosting and content management
• Contact Form 7 and Flamingo: Form processing and message storage
• reCAPTCHA by Google: Spam and bot protection on our forms
• Stripe and PayPal: Secure payment processing
• Mailchimp or Brevo: Email marketing campaigns (if subscribed)

We never share your information with third parties for their own marketing purposes. We only use them as service providers under strict data processing agreements that align with our privacy policy commitments.

6Data Retention

Per this privacy policy, we retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

• Contact form submissions: Retained for up to 24 months unless you become a client
• Active client records: Retained for the duration of our service relationship plus 7 years for tax and legal compliance
• Email marketing subscribers: Retained until you unsubscribe or request deletion
• Website analytics data: Anonymized and retained for up to 26 months in Google Analytics
• Financial records and invoices: Retained for 7 years per IRS and accounting requirements

You can request deletion of your data at any time by emailing us, except for records we are legally required to keep.

7Your Privacy Rights

This privacy policy guarantees specific rights regarding your personal information. Depending on your location, you have certain additional rights. We respect and honor all these rights for visitors and clients, regardless of jurisdiction.

• Right to access: Request a copy of the personal data we hold about you
• Right to correct: Request correction of inaccurate or incomplete information
• Right to delete: Request deletion of your personal data (subject to legal retention requirements)
• Right to portability: Receive your data in a structured, commonly used format
• Right to object: Object to processing of your data for marketing purposes
• Right to opt out: Unsubscribe from marketing communications at any time using the link in every email
• Right to file a complaint: Contact a supervisory authority if you believe we have violated your privacy rights

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8Data Security

This privacy policy is backed by reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

• SSL/TLS encryption (HTTPS) on every page of our website
• Secure password practices and two factor authentication on all admin accounts
• Regular security audits, malware scans, and software updates
• Limited employee access on a need to know basis
• Encrypted backups stored in geographically separated secure locations
• Strict data processing agreements with all third party vendors

However, no internet transmission or electronic storage method is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

9Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information without parental consent, please contact us immediately and we will promptly delete the information.

10International Users

Our website and services are operated from the United States. If you access our services from outside the US, your information may be transferred to, stored, and processed in the United States. By using our services, you consent to such transfer. This privacy policy complies with applicable data protection laws including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) where applicable.

11Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and notify active clients via email. We encourage you to review this privacy policy periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

1Quiénes Somos

Visible Digital Media (referido como "nosotros") es una agencia de marketing digital que atiende a pequeños y medianos negocios en Estados Unidos. Nuestro sitio web es visibledigitalmedia.com. Estamos comprometidos a proteger tu información personal y respetar tu derecho a la privacidad. Esta política de privacidad aplica a todos los visitantes, clientes y prospectos que interactúen con nuestro sitio web, servicios o comunicaciones de marketing.

2Información Que Recopilamos

Solo recopilamos la información necesaria para proporcionar nuestros servicios y responder a tus consultas. Esto incluye información que nos das directamente e información recopilada automáticamente cuando visitas nuestro sitio.

Información que proporcionas directamente:

• Tu nombre, nombre del negocio, correo electrónico y teléfono al completar nuestro formulario, solicitar una consulta o suscribirte al boletín
• Mensajes, detalles de proyectos, metas de negocio y cualquier otra información compartida
• Información de facturación y números de identificación fiscal cuando te conviertes en cliente (procesado de forma segura por procesadores de pago, nunca almacenado en nuestros servidores)
• Credenciales o tokens de acceso que nos otorgues para gestionar tu Google Business Profile, Google Ads, redes sociales, hosting u otras plataformas necesarias

Información recopilada automáticamente:

• Dirección IP, tipo de navegador, sistema operativo y tipo de dispositivo
• Páginas visitadas, tiempo en cada página y patrones de navegación
• Sitio de referencia, palabras clave de búsqueda y fuentes de clic
• Ubicación geográfica (país y ciudad solamente, nunca ubicación precisa)
• Cookies y tecnologías similares de seguimiento (ver Sección 4)

3Cómo Usamos Tu Información

Usamos la información recopilada únicamente para los siguientes propósitos legítimos de negocio:

• Responder a tus consultas, proporcionar cotizaciones y agendar consultas
• Entregar los servicios de marketing digital que has contratado, incluyendo diseño web, SEO, redes sociales, producción de video, branding, redacción de contenido, configuración de cuentas Google, sistemas CRM, analítica y consultoría
• Enviarte correos transaccionales sobre tus proyectos, facturas y actualizaciones de cuenta
• Enviar emails de marketing sobre nuestros servicios (solo si has dado consentimiento, puedes cancelar suscripción en cualquier momento)
• Mejorar el rendimiento del sitio, calidad de contenido y experiencia del usuario
• Prevenir fraude, proteger la seguridad del sitio y hacer cumplir nuestros Términos
• Cumplir con obligaciones legales, órdenes judiciales o solicitudes gubernamentales

No usamos tu información para propósitos no consentidos, y nunca venderemos, alquilaremos ni intercambiaremos tus datos personales con terceros para sus propósitos de marketing.

4Cookies y Seguimiento

Nuestro sitio usa cookies y tecnologías similares para mejorar tu experiencia de navegación y recopilar análisis anónimos. Las cookies son pequeños archivos de texto almacenados en tu dispositivo.

Puedes gestionar cookies en la configuración de tu navegador. La mayoría te permite rechazar cookies o eliminar las existentes. Deshabilitar ciertas cookies puede afectar la funcionalidad del sitio.

5Servicios de Terceros

Para entregar nuestros servicios eficientemente, trabajamos con proveedores cuidadosamente seleccionados. Cada uno tiene su propia política de privacidad. Compartimos solo la información mínima necesaria.

Nunca compartimos tu información con terceros para sus propios propósitos de marketing.

6Retención de Datos

Retenemos tu información personal solo el tiempo necesario para cumplir los propósitos por los cuales fue recopilada, cumplir obligaciones legales y resolver disputas. Puedes solicitar eliminación de tus datos en cualquier momento.

7Tus Derechos de Privacidad

Tienes derecho a: acceder a tus datos, corregir información incorrecta, solicitar eliminación, recibir tus datos en formato portable, objetar el procesamiento para marketing, cancelar suscripción a comunicaciones, y presentar quejas ante autoridades supervisoras.

Para ejercer estos derechos, contáctanos en [email protected]. Responderemos en 30 días.

8Seguridad de Datos

Tomamos medidas técnicas y organizacionales apropiadas para proteger tu información personal contra acceso no autorizado, alteración, divulgación o destrucción. Usamos cifrado SSL en cada página, autenticación de dos factores, auditorías regulares de seguridad y acuerdos estrictos con proveedores.

Sin embargo, ningún método de transmisión o almacenamiento electrónico es 100% seguro. No podemos garantizar seguridad absoluta.

9Privacidad de Menores

Nuestros servicios no están dirigidos a personas menores de 16 años. No recopilamos conscientemente información personal de niños. Si crees que un menor nos ha proporcionado información sin consentimiento parental, contáctanos inmediatamente.

10Usuarios Internacionales

Nuestro sitio y servicios operan desde Estados Unidos. Si accedes desde fuera de EE.UU., tu información puede ser transferida, almacenada y procesada en Estados Unidos. Cumplimos con leyes de protección de datos aplicables incluyendo CCPA y GDPR donde corresponda.

11Cambios a Esta Política

Podemos actualizar esta política de privacidad periódicamente. Cuando hagamos cambios materiales, actualizaremos la fecha en la parte superior y notificaremos a clientes activos por email. Te animamos a revisar esta política periódicamente.